Dear Vessy,
Thank you very much for placing your order and your review.
How incredibly inconvenient to read that you received your ordered jewellery broken. This is obviously not the intention and we apologise for this.
Unfortunately it is not possible for us to send a return label, returns are only free of charge within the Netherlands. But because it is a repair, customer service will refund the shipping costs, have you already shared the receipt with customer service? If not you can do so at wecare@tisento-milano.com. Once we have received your repair we will refund the costs incurred and send you a new bracelet.
Have a nice day!
Kind regards,
Team TI SENTO

Dear Victor,
Thank you very much for placing your review!
How incredibly sorry to read that your parcel cannot be delivered. That is obviously not the intention!
I have immediately forwarded it to our logistics department and they will contact the relevant postal service.
As soon as we have feedback, we will notify you by e-mail.
Our apologies for the inconvenience and the delay!
Kind regards,
Team TI SENTO
Update: We have just received a response from the carrier and the carrier indicates that your parcel will be delivered at the beginning of the week. If you have any further questions please contact our customer service team!