Dear Kathryn,
Thank you very much for your order and for posting your review.
How incredibly inconvenient to read that you received your jewellery broken. This is obviously not the intention and not the service we want to provide. On all our jewellery you have a warranty of 2 years.
Could you please send an e-mail to wecare@tisento-milano.com stating your order number and your track & trace of your return?
Then we will be happy to look for a suitable solution!
Thank you in advance and have a nice day!
Kind regards,
Team TI SENTO