Hi Linda,
Thank you very much for posting your review!
We are sorry to read that the clasp of the earring does not close properly, which is obviously not the intention. All jewellery has a 2-year warranty from the moment of purchase.
Could you send an e-mail to wecare@tisento-milano.com stating your order number and a picture of the jewellery?
We will be happy to help you find a suitable solution!
Kind regards,
Team TI SENTO