Hi Maja,
Thank you for placing your order and your review.
We are so sorry to read that a stone fell out of your necklace, that is obviously not our intention and we apologise for that. On all jewellery bought through the webshop of TI SENTO you have a warranty period of 2 years.
Could you please send an e-mail to wecare@tisento-milano.com?
Then we will be happy to look into it with you!
Thank you in advance and have a nice day!
Kind regards,
Team TI SENTO