Dealers
  • 30 day return policy
  • Free delivery
  • Luxury box
  • Free returns

Orders & delivery

How do I place an order?

Once you have selected an item you would like to order, you can add it to your shopping cart. If you would like to continue browsing, you can do so without any problem. The item you have selected will remain in your shopping cart. If you don’t want to continue browsing but would prefer to place your order right away, click 'Continue’ and log into your account. If you do not yet have an account, you can create one now. Alternatively, you can choose to place your order as a guest (i.e. without creating an account).

Checking your order

You will be asked to provide your details and the address to which you would like your order to be delivered. You can indicate whether the delivery address is the same as or different from the billing address.

Payment and order completion

Select a payment method. You can pay with iDEAL (Dutch bank accounts only), AfterPay, credit card or PayPal. Click on Place order’ to complete your order. You will pay directly using your bank’s secure online environment.

I would like to have something sent as a gift.

If you would like to surprise someone with a beautiful gift, you can provide an alternative delivery address when placing your order. If you choose to send a gift, the price of the item will not be listed on the packing slip. All items will be sent in our luxury TI SENTO-Milano jewellery packaging.

Can I change a previously placed order?

While you can no longer change any orders you have already placed, you can cancel your order and place a new order. If cancelling your order is no longer possible, you can return the parcel free of charge within 30 days of receipt.

How can I quickly find a specific item on your website?

You can use the search box at the top of the page, searching by category.

Select one of the categories on the left of the page and continue clicking until you arrive on the page you are looking for. You can use different filters for this purpose and choose how you would like to have the items displayed.


My order has been dispatched, but I have not received anything yet.

We aim to deliver your order as soon as possible. If your order was dispatched more than two days ago and you have still not received anything, please contact our Customer Service department. We look forward to assisting you!


When will I receive my order?

You will receive a confirmation email as soon as we have received your order. We will then immediately start processing your order and preparing it for dispatch. As soon as your order has been processed and is ready to be shipped, you will receive an email from us containing a dispatch confirmation. You will receive your order within two working days. The dispatch (shipping) confirmation also includes a Track & Trace code, which you can use to track the status of the delivery through PostNL’s Track & Trace service.


I have not received all the items in my order.

If you have received your parcel but have discovered that there are items missing from your order, please contact our Customer Service department. We look forward to assisting you!


When will I receive my order?

All orders placed by 3:00 p.m. on working days will be delivered within two working days.

Who will deliver my order?

All orders will be dispatched and delivered by PostNL between Tuesday and Saturday.

 

How can I trace my order once it has been dispatched?

Once your order has been dispatched, you will receive an email confirmation containing the Track & Trace code, which you can use to track your parcel through PostNL’s Track & Trace service.

 

Can I have my order delivered as a ‘large letter’ item?

All orders are sent as parcels and must be signed for delivery. Unfortunately, the ‘large letter’ option is not available at TISENTO-Milano.com.

 

Can I have my order delivered outside the Netherlands?

No, TISENTO-Milano.com only delivers orders within the Netherlands.

 

Can I choose the day on which my order will be delivered?

All orders placed by 3:00 p.m. on working days will be delivered within two working days. No exact date can be chosen.

 

If you were unavailable when the parcel was delivered

If you were away when your postman attempted to deliver your parcel, you will receive an ‘absent’ code from your postman which you can use to select a new delivery time on the PostNL site. This new delivery time can be scheduled up to 6 days in advance.

 

Can I have my order delivered to an alternative address?

Yes, we do provide this option. You can add an alternative delivery address when checking the details.

 

Can I have an order delivered to a PO Box?

Yes, you can have a PO Box added as a delivery address. You will receive a notice in your letterbox informing you that a parcel is ready for collection from the post office. You can collect this parcel on presentation of photo ID.

 

I have received a parcel which I did not order myself. What should I do?

If you have received a parcel which you cannot place, this means someone may have sent you a gift. Be sure to check the name and address printed on the parcel. If the parcel was delivered to you accidentally, please return it free of charge to the following address:

 

TSM Store

Antwoordnummer 39331

NL-1090 WC Amsterdam, the Netherlands

(Please write the specification Retour met toestemming klantenservice /’Item returned with permission from Customer Service’ on the receipt).

 

I was unable to find my order using the Track & Trace code I received.

You can use PostNL’s Track & Trace service to track the status of your parcel. If you receive the error message Er zijn geen meldingen aangetroffen voor deze combinatie (‘We were unable to find this code in our system’), this may mean PostNL has not yet processed the Track & Trace information. In this case, you can check the status of your parcel the next working day.

 

If you have still not received your order two working days after it was dispatched and you continue to see this message, please contact our Customer Service department. Our agents will be happy to assist you!


Will I be required to pay postage charges?

No, you are not required to pay postage charges for any orders you place on the TI SENTO - Milano Webstore: the parcels will be sent to you free of charge.

 

Will I be required to pay postage charges when returning an item?

No, returning an order is free of charge. For return shipments, we use a Business Reply Number (antwoordnummer), so you don’t pay anything to send your parcel.


Can I cancel an order?

It is possible to cancel an order you have already placed as long as it has not yet been dispatched. Please contact our Customer Service department for more information. After you have received an email from us containing a confirmation of dispatch, it is no longer possible to cancel the order. However, you can return the parcel free of charge to our Business Reply Number.

Do I have a right of withdrawal?

 If you wish to return your order, you may return the product in original state and packing. Returns that are incomplete or without packaging will unfortunately not be accepted. It is therefore important for you to check your return before sending.

What should I do to use my right of withdrawal?

Your order may be cancelled within 14 days of delivery. After cancellation you have another 14 days to return your product. You will receive a full refund including shipping charges. Using your right to return, the product including all delivered accessories and – when reasonably possible – in original state and packaging will be returned to the TI SENTO – Milano web store. Please contact our Customer Service if you wish to return a product, mentioning the item reference number and order number for speedy and correct processing. We will reimburse the amount due within 14 days of the registration of your return, under the condition that your return is received according to the set guidelines.


How quickly will I be refunded after I have cancelled an order?

The 3-day refund period applies as soon as we have processed your cancellation request.

If you paid for the order by credit card, the amount which was previously charged to your card will be cancelled.

 

Why has my order been cancelled?

There are various reasons an item or order may be cancelled.

For example, the item may turn out to be unavailable or the address details could be incorrect, unclear or incomplete.

We will contact you to inform you of the reason for the cancellation. If an order has been cancelled, the amount you paid will be refunded within 3 working days.

 

My order has been cancelled. Will I receive a new order?

As soon as the order has been cancelled, no new order will be dispatched. Once the item in question is in stock again, you can re-place your order.

 

I am unable to cancel my order.

Once your order has been processed, it can no longer be cancelled. If you receive an email containing a confirmation of dispatch, this means your parcel is on the way. However, you can return this parcel to us free of charge to our Business Reply Number after you have received it.

 

I received my order even though I had cancelled it.

You may receive your order even after cancelling it. This is because, at the time you cancelled your order, it was already too far along in the shipping process for us to be able to cancel it. Naturally, you can still return this item free of charge within 30 days.



Do I have a right of withdrawal?

If you wish to return your order, you may return the product in original state and packing. Returns that are incomplete or without packaging will unfortunately not be accepted. It is therefore important for you to check your return before sending.


What should I do to use my right of withdrawal?

Your order may be cancelled within 14 days of delivery. After cancellation you have another 14 days to return your product. You will receive a full refund including shipping charges. Using your right to return, the product including all delivered accessories and – when reasonably possible – in original state and packaging will be returned to the TI SENTO – Milano web store. Please contact our Customer Service if you wish to return a product, mentioning the item reference number and order number for speedy and correct processing.

We will reimburse the amount due within 14 days of the registration of your return, under the condition that your return is received according to the set guidelines.

Return & exchanging

How do I return an item?

If you would like to return an item, you can send it back and enclose a completed Return Shipping Form.

A copy of this form is enclosed with your delivery. Alternatively, you can download the Return Shipping Form here.

 

Where can I take my return shipment?

You can deliver the parcel containing the item you would like to return to any PostNL service point. On returning the parcel, you will receive a dispatch confirmation containing a Track & Trace code you can use to track the shipment. You should keep this code until you have received a message from us confirming receipt of your return shipment.

 

How quickly will I be refunded after returning an item?

We will send you a confirmation of receipt as soon as we have received your return shipment. The amount will be refunded to you within 3 working days following receipt of the return shipment. If you paid by credit card, the amount will be refunded to you within 5 working days.


Do I have a right of withdrawal?

If you wish to return your order, you may return the product in original state and packing. Returns that are incomplete or without packaging will unfortunately not be accepted. It is therefore important for you to check your return before sending.


 

What should I do to use my right of withdrawal?

Your order may be cancelled within 14 days of delivery. After cancellation you have another 14 days to return your product. You will receive a full refund including shipping charges. Using your right to return, the product including all delivered accessories and – when reasonably possible – in original state and packaging will be returned to the TI SENTO – Milano
web store. Please contact our Customer Service if you wish to return a product, mentioning the item reference number and order number for speedy and correct processing.

We will reimburse the amount due within 14 days of the registration of your return, under the condition that your return is received according to the set guidelines.


Do I have a right of withdrawal?

If you wish to return your order, you may return the product in original state and packing. Returns that are incomplete or without packaging will unfortunately not be accepted. It is therefore important for you to check your return before sending.


What should I do to use my right of withdrawal?

Your order may be cancelled within 14 days of delivery. After cancellation you have another 14 days to return your product. You will receive a full refund including shipping charges. Using your right to return, the product including all delivered accessories and – when reasonably possible – in original state and packaging will be returned to the TI SENTO – Milano
web store. Please contact our Customer Service if you wish to return a product, mentioning the item reference number and order number for speedy and correct processing.

We will reimburse the amount due within 14 days of the registration of your return, under the condition that your return is received according to the set guidelines.

How do I exchange an item?

If you have ordered an item but would prefer to exchange this for another item, you can cancel the original order and place a new order for the correct item. If it turns out it is too late to cancel the order, you can return the item to the TI SENTO - Milano Webstore free of charge within 30 days. You can obviously place an order for the item you would like to receive instead at any time.

 

I received an incorrect/damaged/defective/incomplete item. What should I do?

If there is a problem with your order after receiving it, you can return the item to the TI SENTO - Milano Webstore within 30 days free of charge. The amount will be refunded to you as soon as possible (within 3 working days of receipt of the return shipment). If you would like to receive the same item again, you can re-place your order through the website.

If the 30-day trial period has expired or you would not like to re-place your order, you can return the item to us along with the enclosed Repair Form. We will then ensure that the defective item is exchanged for a new item.

What are the terms and conditions for returning items?

You can return any items you have ordered from TiSento-Milano.com within 30 days free of charge.

If the item is damaged, you may find answers to your questions in the Warranty section of this website.

Return shipments are at the buyer’s risk, which means that TiSento-Milano.com is not liable for any damaged or lost items. We therefore recommend that, when you deliver your return shipment, you always request a Track & Trace code and keep this in any case until you have received confirmation from us that we have received your return shipment.

 

Terms and Conditions

Any orders you place on the TiSento-Milano.com website are subject to a 30-day trial period from the time the order is delivered. If you would like to return the item to TiSento-Milano.com within this trial period, you must return it in the original packaging, including the TI SENTO-Milano label. In order to ensure that the return shipping process is completed smoothly, correctly and efficiently, we would like to ask you to enclose the details of the order, so that we have access to all the details we require.

How long will it take for my return shipment to be processed?

If you have returned an item, you can track the parcel through PostNL’s Track & Trace service. We will send you a confirmation email as soon as we have received the parcel. Please note that it may take up to 5 days to process the return shipment. If you have not yet received a confirmation from us that we have received your parcel 5 days after you returned the item, please contact our Customer Service department.


I have returned an item but have not yet received a confirmation of receipt.

If you have returned an item you had ordered, we will process this as soon as possible. If you have still not received a confirmation from us 14 days after you returned the item, please contact our Customer Service department.

Payment

How can I pay my order?

All our payments are made though Adyen payment services. Adyen is a prominent Payment Service Provider and will securely handle your personal information. By clicking “Pay” you will be transferred to te Adyen page where you can make your payment of choice in a secured payment environment.


What are the available payment methods?

The various payment methods available to complete your order include iDEAL (holders of Dutch bank accounts only), AfterPay, credit card (VISA, MasterCard or American Express) and PayPal.

 

Can I also pay for my order after I have received it?

If you prefer not to pay for your order right away but only after you have received it, you can select payment methods other than iDEAL.

 

How does the iDEAL payment method work?

If you choose to pay for your order with iDEAL (note: you must have a bank account in the Netherlands to use this payment method), you immediately pay for your order in your bank’s secure online payment environment. If you choose to pay with iDEAL, you do not need to sign up on our website in advance, create an account or download any files. All payment details are automatically completed for you and you immediately receive a message informing you that your payment was successful. The iDEAL payment will immediately show up in your account details.

 

How does the AfterPay payment method work?

You use AfterPay to pay after receiving your order. As soon as you have received your order, you receive a digital invoice from AfterPay by email, which you can then pay within 14 days using the payment button. If you select AfterPay as the payment method for your order, the billing process is outsourced to AfterPay. You can always contact AfterPay if you have any questions about paying your invoice. We will also be pleased to assist you with any questions about your order.

 

How do credit card payments work?

If you choose to pay for your order by credit card, your card will be charged as soon as the order has been delivered. Credit card payments are managed through our payment provider, Adyen.

 

How do PayPal payments work?

If you prefer to pay by PayPal, you can choose to pay for your purchase by credit card, bank transfer or another payment method linked to your PayPal account. The funds are then securely transferred through PayPal
Can I view invoices which have already been sent?

If you would like to review an invoice you received when confirming your order, please contact our Customer Service department for a copy of your invoice.

 

The invoice I received is incorrect. What should I do?

If you have received an incorrect invoice, please contact our Customer Service department. If you do so by email, we would like to ask you to enclose the invoice in question, so we have all the details we need available. If you prefer to contact us by telephone about your invoices and/or financial details, please make sure you have details such as your order number and/or invoice number to hand.

 

I have erroneously received a reminder, as I already paid for my order.

If you have received a reminder, this means the deadline for payment has already passed. If you receive a reminder, you are requested to make a payment past this deadline. Please check the payment to see whether the payment details are correct. Payments with no known payment reference cannot be processed and will be refunded. If all the details of the payment are correct, please contact our Customer Service department. We look forward to assisting you!

How can I be refunded for my order?

We will refund you as soon as we have correctly received your return shipment or cancellation request.

If you have paid for your order with iDEAL, the amount will be refunded to the same account from which you made the payment.

If you made the payment by credit card or PayPal, the amount previously charged to your card or account will be cancelled.

If you selected AfterPay as a payment method when paying for your order, you will receive an automatic email conformation from AfterPay that the charge will be reversed as soon as we have received your return shipment or cancellation.

If part of the order needs to be refunded, for example because not all items have been returned or cancelled, the above naturally only applies to the amount outstanding. Please note that the 14-day payment terms will remain in effect if you choose AfterPay as your payment method. AfterPay will also refund to the account used to pay for the order.

AfterPay does not have access to any details relating to orders, return shipments or cancellations, so if you have any questions, please contact our Customer Service department.

 

When will I be refunded for my order?

We will refund you as soon as we have received your return shipment and will send you an email confirmation. This is usually done within 5 working days after you have sent your return shipment. If you paid by iDEAL, you will be refunded the amount within 3 working days. If you chose AfterPay, credit card or PayPal as a payment method, the amount will be refunded within 5 working days.

If you are receiving a refund not because you returned a shipment but because you cancelled an order, you will be refunded within 3 working days after we have received your cancellation request.

 

I have not yet received a refund. What should I do?

If you have returned or cancelled items but the period of 5 working days set for repayment has expired, please contact our Customer Service department.

 

The refund I received is incorrect. What should I do?

If you have received an incorrect refund, please contact our Customer Service department. We request that you keep all details to hand so we can assist you fully and more efficiently.


 

What is a promotional code?

You can use a promotional code to take advantage of a specific promotional offer. You can activate the code by entering it when you place your order – you will now be eligible to take advantage of the offer.

 

My promotional code doesn’t seem to work. What should I do?

If the promotional code you entered during checkout does not work, check again to see if you entered the correct code. Note that these codes are case-sensitive and space-sensitive. If you entered the code correctly and it still doesn’t work, the period for the promotional code may have already expired. Some codes are valid only once and no longer work if they have been used before. If you would like assistance in using the action code or would like to check if it is still valid, please contact our Customer Service department.

 

I cancelled or returned my order. Will I still be able to use my promotional code?

No – an promotional code can be used only once, and you will no longer be able to use it after cancelling or returning your order.

Warranty & repair

My jewellery item is broken.

If you received the item from TiSento-Milano.com less than 30 days ago, you can return it free of charge. If you received the item more than 30 days ago, you can also return it to us by completing the Repair Form. The item will then be replaced if possible; we will contact you if this is not the case. Under the terms of the warranty, you will not be charged for exchanging the item. If the repair is not covered by the warranty terms, you may be charged for the repair or exchange. As before, we will contact you if you will be charged a fee. Until you approve the price quote, the item cannot be repaired or exchanged and it can be returned without being repaired. If you did not purchase the item from TiSento-Milano.com directly, you can still use the services provided by the TI SENTO - Milano sales point.

 

I have received a defective or incomplete item.

If you have received a defective or incomplete item, you can return this to the TI SENTO - Milano Webstore free of charge. Please specify the problem when returning the item. We would like to ask you to enclose a copy of the invoice, so we have all the details available and can process the return shipment as efficiently as possible.

We will refund you the amount you have paid. If you would like to receive the same item again, you can re-place your order and we will send you the ordered item as soon as possible.

 

I have received a necklace without a clasp.

Several models of the necklaces are designed with two connectors instead of a clasp. These necklaces are not incomplete, but should be worn with a pendant and a clip ring, which serves as a clasp or a clip ring alone, which also serves as a clasp.


Do I have a warranty on my TI SENTO - Milano jewellery?

All TI SENTO - Milano jewellery items are subject to a 24-month warranty from the date of purchase to cover any manufacturing errors.

A 6-month warranty period applies to damage and/or defects resulting from regular wear and tear. Your TI SENTO - Milano jewellery will be repaired or replaced free of charge, provided the defect is covered by the warranty terms. This warranty does not cover improper use, disassembly of the item, or repairs carried out by anyone other than an authorised repairer. This warranty does not affect any of the consumer’s rights and claims under the applicable national laws.

 

 

When will the warranty on my TI SENTO - Milano jewellery expire?
If the item has been used improperly, for example because it fell on the floor or was knocked over, you will not be entitled to free repair or replacement. If the defect falls within the pattern of expectation for regular use of the item, you will also not be entitled to free repairs or replacement. The warranty no longer applies if the TI SENTO - Milano jewellery item has been altered, for example by engraving it or changing its size.

You can then return your item to have it repaired or exchanged on payment of a refund. If there is a charge for the repair or exchange of the item, you will first receive a price quote. Until you approve this quote, the repair will not be carried out and the item may be returned to you unrepaired if necessary.

 

 

I have not received a proof of warranty or have lost it.

It is not a problem if you no longer have your TI SENTO - Milano proof of warranty – you can use a copy of your invoice as proof instead. The date stated on your invoice will then serve as the warranty date.

 

How much will it cost to have my item repaired?

If our after-sales service department decides that the defect falls within the warranty terms and warranty period, the item will be replaced or repaired free of charge. If the repair is not covered by the terms of the warranty, the cost of the repair or replacement depend on the type of repair to be carried out. We will send you a price quote in advance informing you of these costs, so as to ensure you will not be faced with any unwanted charges. The repair or exchange will only be further processed after you have approved the price quote. If you do not approve the costs, it is not a problem to return the jewellery item unrepaired.

 

How do I pay the costs of repair?

If the repair of your jewellery item are subject to charges, we will first contact you to provide you with a price quote. This quote will include an invoice for the costs of repair, which you can pay by clicking on a link. If you do not want to pay these charges, the item can naturally be returned unrepaired.

How long will it take to have my item repaired?

We aim to complete all repairs within two weeks. All repairs are handled by our own after-sales service department. In order to keep the repair period as short as possible, we will replace the defective items with new ones.

If your jewellery item has sentimental value, we can imagine that you do not want to have it replaced. We will still be able to repair your item in this case, but it will need to be returned to the factory. The manufacturer will repair your TI SENTO - Milano jewellery item so that it will appear as new again. Please note that this will increase the repair period to a maximum of eight weeks.

How do I track the status of a repair job?

We will keep you updated by email and will send an email before we ship the item, as soon as it has been repaired.

If you would nevertheless like to know the exact status, our Customer Service department will be happy to assist you.

 

The jewellery item I purchased is not the right size for me. Can I have it altered?

TI SENTO - Milano designs its jewellery in the most common sizes. If items are available in various sizes, this is indicated on our website. While you can take your TI SENTO - Milano jewellery item to be repaired by a jeweller or goldsmith, we nevertheless advise against this. In designing its jewellery, TI SENTO - Milano is committed to maintaining high quality standards. Any alteration to the jewellery item will mean that TI SENTO - Milano no longer has control over the quality, so that the warranty will be cancelled.

 

My jewellery item has been altered by a jeweller and/or TI SENTO - Milano dealer. Will the warranty still be valid?

While you can take your TI SENTO - Milano jewellery item to be repaired by a jeweller or goldsmith, we nevertheless advise against this. In designing its jewellery, TI SENTO - Milano is committed to maintaining high quality standards. Any alteration to the jewellery item means that TI SENTO - Milano no longer has control over the quality, so that the warranty will be cancelled.

 

My jewellery item has sentimental value but is broken.

We can imagine that, when it comes to jewellery with sentimental value, the owner often doesn’t want it to be replaced with another item. If your jewellery item has sentimental value, we can imagine that you do not want to have it replaced. We will, of course, still be able to repair it, but it will need to be returned to our production facility. Our repair team will restore your TI SENTO - Milano and make it appear as new again, but bear in mind that this could increase the repair period to a maximum of eight weeks.

The stone or pearl in my jewellery item is damaged. Can I repair it myself?

We recommend against repairing or altering your TI SENTO - Milano jewellery item yourself or giving it to a third party to have it repaired. In designing its jewellery, TI SENTO - Milano is committed to maintaining high quality standards. Any alteration to the jewellery item means that TI SENTO - Milano no longer has control over the quality, so that the warranty will be cancelled.

Can I order separate parts for my jewellery item?

No, only complete items are available from TiSento-Milano.com. Separate parts such as stones, crystals, pearls, links or clasps are not available on the website and/or from our Customer Service department.

I have lost the earring backs of my earrings.

If you would like to order new earring backs, please contact our Customer Service department. Note that this applies only to items purchased directly from TiSento-Milano.com. When you order earring backs, you will be asked to provide details of the original order.

Can I also order just one earring or earring charm?

If you have lost an earring and would like to complete the set again by ordering a half pair of earrings, please contact our Customer Service department.

How do I keep my jewellery item looking its best?

All TI SENTO - Milano jewellery is made from Sterling silver and produced for you with the greatest care. All TI SENTO - Milano jewellery is plated, giving the silver an added shine. In addition, the silver plating provides extra protection to the jewellery and protects silver jewellery against natural discoloration. There are a number of instructions you must follow to keep your jewellery in top condition.

The original TI SENTO - Milano packaging is perfect for storing your jewellery after you have worn it. If you prefer to store your TI SENTO - Milan jewellery item elsewhere, make sure you choose a place where it cannot get damaged. You should also bear in mind that individual jewellery items should not scrape against each other.

Polish your TI SENTO - Milano jewellery regularly with a soft cloth. You can clean it with a soft toothbrush, water and a small amount of mild washing-up liquid. After polishing your jewellery, you should rinse it carefully with water and dry it with a soft cloth. Never use any chemicals, scouring pads or other abrasives to clean your jewellery.

Discoloration of the silver is determined to some extent by the skin type of the person wearing the jewellery and the use of cosmetics. We recommend that you not put on your jewellery until any lotions you have applied have been absorbed into the skin and only after you have applied a fragrance.

Since jewellery should be kept away from water, we recommend that you remove all jewellery items before going to the gym or playing any other sport or swimming or applying fragrance, hair spray, soap and lotion.

In order to prevent the jewellery from breaking or otherwise getting damaged, we recommend that you only put on the jewellery after you get dressed and taking it off again before you remove your clothes.

Do not wear your TI SENTO - Milano while performing heavy work and avoid contact with hard surfaces in order to prevent scratching and other damage. This type of damage is not covered by the extensive warranty offered by TI SENTO - Milano.

Leather jewellery require special care. Since leather is a natural product, it may become slightly discoloured and the surface is vulnerable and easily damaged.

 

How can I have my jewellery cleaned and/or serviced?

To have your TI SENTO - Milano jewellery item cleaned and/or serviced, you can bring it to a TI SENTO - Milano dealer in your area. Please use the Dealer Locator on this website to find out where the TI SENTO - Milano sales point is located. If you would like to have your jewellery item polished and plated, you can also send it to TiSento-Milano.com along with the Repair Form. Your item will then complete the full repair process and will be processed, unless otherwise specified.

Services & conditions

Index:

Article 1 - Definitions
Article 2 - Identity of the trader
Article 3 - Applicability
Article 4 - The offer
Article 5 - The contract
Article 6 - Right of withdrawal
Article 7 - Customers' obligations in case of withdrawal
Article 8 - Customers who exercise their right of withdrawal and the costs involved
Article 9 - Traders' obligations in case of withdrawal
Article 10 - Precluding the right of withdrawal
Article 11 - The price
Article 12 - Contract fulfilment and extra guarantee
Article 13 - Delivery and implementation
Article 14 - Extended duration transactions: duration, termination and prolongation
Article 15 - Payment
Article 16 - Complaints procedure
Article 17 - Disputes

Article 1 - Definitions

The following definitions apply in these terms and conditions:

  1. Supplementary agreement: an agreement in which a consumer obtains products, digital content and/or services via a distance contract, and a trader or a third party delivers these products, digital content and/or services in accordance with an agreement between that third party and the trader;
  2. Withdrawal period: the period within which a consumer can make use of his right of withdrawal;
  3. Consumer: a natural person whose actions are not carried out for objectives relating to the course of a trade, a profession or a business;;
  4. Day: calendar day;
  5. Digital content: data that are produced and supplied in digital form;
  6. Extended duration transaction: a distance contract relating to a series of products and/or services, whereby the obligation to supply and/or purchase is spread over a period of time;
  7. Durable medium: every means - including emails - that enables a consumer or trader to store information that is addressed to him in person in a way that facilitates its future use or consultation during a period that is in keeping with the objective for which the information is intended, and which facilitates the unaltered reproduction of the stored information;
  8. Right of withdrawal: the possibility for a consumer to waive a distance contract within the withdrawal period;
  9. Trader: a natural or legal person who is a member of Thuiswinkel.org and who offers products, (access to) digital content and/or services to consumers from a distance;
  10. Distance contract: a contract concluded between a trader and a consumer within the framework of system organized for the distance sale of products, digital content and/or services, whereby sole or partly use is made of one or more techniques for distance communication up to and including the moment that the contract is concluded;
  11. Model form for right of withdrawal: the European model form for right of withdrawal that is included in Appendix I of these terms and conditions. The trader is not obliged to provide Appendix I if the consumer has no right of withdrawal with regard to his order;
  12. Technique for distance communication: means that can be used for communication regarding the offer made by the trader and concluding a contract, without the necessity of the consumer and trader being in the same place at the same time.

Article 2 - Identity of the trader

TI SENTO – Milano B.V.

Lemelerbergweg 42 (no visiting)

1101 AM Amsterdam


Telephone number: +31 20 342 80 55
E-mailadres: store@tisento-milano.com
Chamber of Commerce number: 69047715
VAT identification number: NL857705039B01


Article 3: Applicability

  1. These general terms and conditions apply to every offer made by a trader and to every distance contract that has been realized between an trader and a consumer.
  2. Prior to the conclusion of a distance contract, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, the trader will indicate, before the distance contract is concluded, in what way the general terms and conditions are available for inspection at the trader’s premises and that they will be sent free of charge to the consumer, as quickly as possible, at the consumer’s request.
  3. If the distance contract is concluded electronically, then, contrary to the previous paragraph, and before the distance contract is concluded, the consumer will be provided with the text of these general terms and conditions electronically, in such a way that the consumer can easily store them on a durable data carrier. If this is not reasonably possible, then before concluding the distance contract, the trader will indicate where the general terms and conditions can be inspected electronically and that at his request they will be sent to the consumer free of charge, either electronically or in some other way.
  4. In cases where specific product or service-related terms and conditions apply in addition to these general terms and conditions, the second and third paragraphs apply by analogy and the consumer can always invoke the applicable condition that is most favorable to him in the event of incompatible general terms and conditions.

Article 4 - The offer

  1. If an offer is subject to a limited period of validity or is made subject to conditions, this will be explicitly mentioned in the offer.
  2. The offer contains a complete and accurate description of the products, digital content and/or services being offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the trader makes use of illustrations, these will be a true representation of the products and/or services being offered. The trader is not bound by obvious errors or mistakes in the offer.
  3. Every offer contains information that makes it clear to the consumer what rights and obligations are related to the acceptance of the offer.

Article 5 - The contract

  1. The contract will be concluded, subject to that which is stipulated in paragraph 4, at the moment at which the consumer accepts the offer and the conditions thereby stipulated have been fulfilled.
  2. If the consumer has accepted the offer electronically, the trader will immediately confirm receipt of acceptance of the offer electronically. The consumer can dissolve the contract as long as this acceptance has not been confirmed by the trader.
  3. If the contract is concluded electronically, the trader will take suitable technical and organizational measures to secure the electronic transfer of data and he will ensure a safe web environment. If the consumer is able to pay electronically, the trader will take suitable security measures.
  4. The trader may obtain information – within statutory frameworks – about the consumer’s ability to fulfill his payment obligations, as well as about facts and factors that are important for the responsible conclusion of the distance contract. If that research gives the trader proper grounds for declining to conclude the contract, then he has a right, supported by reasons, to reject an order or application or to bind its implementation to special conditions.
  5. The trader will send to a consumer, at the latest when delivering a product, service or digital content, the following information, in writing, or in such a way that the consumer can store it on an accessible durable medium:
    • the office address of the trader’s business location where the consumer can lodge complaints;
    • the conditions under which the consumer can make use of the right of withdrawal and the method for doing so, or a clear statement relating to preclusion from the right of withdrawal;
    • information on guarantees and existing after-sales service;
    • the price, including all taxes on the product, service or digital content; the costs of delivery insofar as applicable, and the method of payment, delivery or implementing the distance contract;
    • the requirements for terminating the contract, if the duration of the contract exceeds one year or if it is indefinite;
    • if the consumer has a right of withdrawal, the model form for right of withdrawal.
  6. In case of an extended duration contract, the stipulation in the previous paragraph applies only to the first delivery.

Article 6 - Right of withdrawal

Upon delivery of products:

  1. When purchasing products, a consumer has the right to dissolve a contract, without giving reasons, during a period of at least 14 days. The trader is allowed to ask a consumer for the reason of this dissolution, but the consumer is under no obligation to state his/her reason(s).
  2. The period stipulated in para. 1 commences on the day after the product was received by the consumer, or a third party designated by the consumer, who is not the transporting party, or:
    • if the consumer has ordered several products: the day on which the consumer, or a third part designated by the consumer, received the last product. The trader may refuse a single order for several products with different delivery dates, provided he clearly informed the consumer of this prior to the ordering process.
    • if the delivery of a product involves different deliveries or parts: the day on which the consumer, or a third party designated by the consumer, received the last delivery or the last part;
    • with contracts for the regular delivery of products during a given period: the day on which the consumer, or a third party designated by the consumer, received the last product.

Upon delivery of services and digital content that is not supplied on a material medium:

  1. A consumer has the right to dissolve a contract, without giving reasons, for the supply of digital content that is not supplied on a material medium during a period of at least fourteen days. The trader is allowed to ask a consumer for the reason of this dissolution, but the consumer is under no obligation to state his/her reason(s).
  2. The period stipulated in para. 3 commences on the day after the contract was concluded.

Extended withdrawal period for products, services and digital content that is not supplied on a material medium in the event a consumer was not informed about the right of withdrawal:

  1. If the trader did not provide the consumer with the statutorily obligatory information about the right of withdrawal or if the model form was not provided, the withdrawal period ends twelve months after the end of the originally stipulated withdrawal period based on the previous paragraphs of this article.
  2. If the trader provided the consumer with the information referred to in the previous paragraph within twelve months of the commencing date of the original withdrawal period, the withdrawal period shall end 14 days after the day on which the consumer received the information.

Article 7 - Consumers' obligations during the withdrawal period

  1. During the withdrawal period, the consumer shall treat the product and its packaging with care. He shall only unpack or use the product in as far as necessary in order to assess the nature, characteristics and efficacy of the product. The point of departure here is that the consumer may only handle and inspect the product in the same way that he would be allowed in a shop.
  2. The consumer is only liable for the product's devaluation that is a consequence of his handling the product other than as permitted in para.
  3. The consumer is not liable for the product’s devaluation if the trader did not provide him with all the statutorily obligatory information about the right of withdrawal before the contract was concluded.

Article 8 - Customers who exercise their right of withdrawal and the costs involved

  1. A consumer who wants to exercise his right of withdrawal shall report this to the trader, within the withdrawal period, by means of the model form for right of withdrawal or in some other unequivocal way.
  2. As quickly as possible, but no later than 14 days after the day of reporting as referred to in para. 1, the consumer shall return the product, or hand it over to (a representative of) the trader. This is not necessary if the trader has offered to collect the product himself. The consumer will in any case have complied with the time for returning goods if he sends the product back before the withdrawal period has lapsed.
  3. The consumer returns the product with all relevant accessories, if reasonably possible in the original state and packaging, and in accordance with the reasonable and clear instructions provided by the trader.
  4. The risk and the burden of proof for exercising the right of withdrawal correctly and in time rest upon the consumer.
  5. The consumer bears the direct costs of returning the product. If the trader has not declared that the consumer shall bear these costs or if the trader indicates a willingness to bear these costs himself, then the consumer shall not be liable to bear the costs of returning goods.
  6. If the consumer exercises his right of withdrawal, after first explicitly having asked that the service provided or the delivery of gas, water or electricity not prepared for sale shall be implemented in a limited volume or a given quantity during the period of withdrawal, the consumer shall owe the trader a sum of money that is equivalent to that proportion of the contract that the trader has fulfilled at the moment of withdrawal, in comparison with fulfilling the contract entirely.
  7. The consumer shall bear no costs for implementing services or the supply of water, gas or electricity not prepared for sale – in a limited volume or quantity – or for delivering city central heating, if:
    • the trader did not provide the consumer with the statutorily obligatory information about the right of withdrawal, the costs payable in the event of withdrawal or the model form for right of withdrawal, or;
    • the consumer did not explicitly ask about the commencement of implementing the service or the delivery of gas, water, electricity or city central heating during the period of withdrawal.
  8. The consumer shall bear no costs for the entire or partial supply of digital content that is not supplied on a material medium, if:
    • prior to delivery, he did not explicitly agree to commencing fulfilment of the contract before the end of the period of withdrawal;
    • he did not acknowledge having lost his right of withdrawal upon granting his permission; or
    • the trader neglected to confirm this statement made by the consumer.
  9. If a consumer exercises his right of withdrawal, all supplementary agreements are legally dissolved.

Article 9 - Traders' obligations in a case of withdrawal

  1. If the trader makes it possible for a consumer to declare his withdrawal via electronic means, then after receiving such a declaration, he sends immediate confirmation of receipt.
  2. The trader reimburses the consumer immediately with all payments, including any delivery costs the trader charged for the returned product, though at the latest within 14 days after the day on which the consumer reported the withdrawal. Except in cases in which the trader has offered to retrieve the product himself, he can postpone refunding until he has received the product or until the consumer proves he has returned the product, depending on which occurs earlier.
  3. For any reimbursement, the trader will use the same payment method that was initially used by the consumer, unless the consumer agrees to another method. Reimbursement is free of charge for the consumer.
  4. If the consumer chose an expensive method of delivery in preference to the cheapest standard delivery, the trader does not have to refund the additional costs of the more expensive method.

Article 10 - Precluding the right of withdrawal

The trader can preclude the right of withdrawal for the following products and services, but only if the trader stated this clearly when making the offer, or at least in good time prior to conclusion of the contract:

  1. Products or services whose prices are subject to fluctuations on the financial market over which the trader has no influence and which can occur within the period of withdrawal;
  2. Contracts concluded during a public auction. A public auction is defined as a sales method whereby a trader offers products, digital content and/or services at an auction, under the directions of an auctioneer, and whereby the successful purchaser is obliged to purchase the products, digital content and/or services;
  3. Service contracts, after full completion of the service, but only if:
    • implementation started with the explicit prior agreement of the consumer; and
    • the consumer declared having lost his right or withdrawal as soon as the trader had completed the contract in full;
  4. Package travels, package holidays and package tours as referred to in article 7:500 BW and contracts on passenger transport;
  5. Service contracts providing access to accommodation, if the contract already stipulates a certain date or period of implementation and other than for the purpose of accommodation, the transport of goods, car rental services and catering;
  6. Contracts relating to leisure activities, if the contract already stipulates a certain date or period of implementation;
  7. Products manufactured according to the consumer’s specifications, which were not prefabricated and were made based on a consumer’s specific choice or decision, or which are clearly intended for a specific person;
  8. Products subject to rapid decay or with a limited shelf-life;
  9. Sealed products that, for reasons relating to the protection of health or hygiene, are unsuited to returning and whose seal was broken subsequent to delivery;
  10. Products that, due to their nature, have been irretrievably mixed with other products;
  11. Alcoholic drinks whose price was agreed when concluding the contract, but the delivery of which can only take place after 30 days, and the actual value of which depends on market fluctuations over which the trader has no influence;
  12. Sealed audio/video-recordings and computer apparatus whose seal was broken after delivery;
  13. The delivery of digital content other than on a material medium, but only if:
    • the delivery commenced with the consumer’s explicit prior agreement, and
    • the consumer declared that this implied his having lost his right of withdrawal.

Article 11 - The price

  1. During the period of validity indicated in the offer, the prices of the products and/or services being offered will not be increased, except for price changes in VAT-tariffs.
  2. Contrary to the previous paragraph, the trader may offer products or services at variable prices, in cases where these prices are subject to fluctuations in the financial market over which the trader has no influence. The offer must refer to this link with fluctuations and the fact that any prices mentioned are recommended prices.
  3. Price increases within 3 months after the contract was concluded are only permitted if they are the result of statutory regulations or stipulations.
  4. Price increases more than 3 months after the contract was concluded are only permitted if the trader stipulated as much and:
    • they are the result of statutory regulations or stipulations; or
    • the consumer is authorized to terminate the contract on the day on which the price increase takes effect.
  5. Prices stated in offers of products or services include VAT.

Article 12 - Contract fulfilment and extra guarantee

  1. The trader guarantees that the products and/or services fulfill the contract, the specifications stated in the offer, the reasonable requirements of reliability and/or serviceability and the statutory stipulations and/or government regulations that existed on the date that the contract was concluded. If agreed the trader also guarantees that the product is suited for other than normal designation.
  2. An extra guarantee arrangement offered by the trader, manufacturer or importer can never affect the statutory rights and claims that a consumer can enforce against the trader on the grounds of the contract if the trader failed to fulfil his part in the contract.
  3. An extra guarantee is defined as every commitment of a trader, his supplier, importer or manufacturer that grants a consumer rights or claims, in excess of those provided by law, for the event that he fails to fulfil his part in the contract.

Article 13 - Supply and implementation

  1. The trader will take the greatest possible care when receiving and implementing orders for products and when assessing applications for the provision of services.
  2. The place of delivery is deemed to be the address that the consumer makes known to the company.
  3. Taking into consideration that which is stated in article 4 of these general terms and conditions, the company will implement accepted orders with efficient expedition, though at the latest within 30 days, unless a different period of delivery has been agreed. If delivery suffers a delay, or if the delivery cannot be implemented, or only partially, the consumer will be informed about this at the latest 30 days after the order was placed. In this case, the consumer has a right to dissolve the contract free of charge and a right to possible damages.
  4. Following dissolution in accordance with the previous paragraph, the trader refunds the consumer immediately the sum he had paid.
  5. The risk of damage and/or loss of products rests upon the trader up to the moment of delivery to the consumer or a representative previous designated by the consumer and announced to the trader, unless this has explicitly been agreed otherwise.

 

Article 14 - Extended duration transactions: duration, termination and prolongation

Termination:

  1. The consumer has a right at all times to terminate an open-ended contract that was concluded for the regular supply of products (including electricity) or services, subject to the agreed termination rules and a period of notice that does not exceed one month.
  2. The consumer has a right at all times to terminate a fixed-term contract that was concluded for the regular supply of products (including electricity) or services at the end of the fixed-term, subject to the agreed termination rules and a period of notice that does not exceed one month.
  3. With respect to contracts as described in the first two paragraphs, the consumer can:
    • terminate them at all times and not be limited to termination at a specific time or during a specific period;
    • terminate them in the same way as that in which they were concluded;
    • always terminate them subject to the same period of notice as that stipulated for the trader.

Prolongation:

  1. A fixed-term contract that was concluded for the regular supply of products (including electricity) or services may not be automatically prolonged or renewed for a fixed period of time.
  2. In departure from that which is stated in the previous paragraph, a fixed-term contract that has been concluded for the regular supply of daily or weekly newspapers or magazines may be automatically prolonged for a fixed term that does not exceed three months, if the consumer is at liberty to terminate this prolonged contract towards the end of the prolongation, with a period of notice that does not exceed one month.
  3. A fixed-term contract that has been concluded for the regular supply of products or services may only be automatically prolonged for an indefinite period of time if the consumer has at all times the right to terminate, with a period of notice that does not exceed one month and, in the case of a contract to supply daily or weekly newspapers or magazines regularly but less than once per month, a period that does not exceed three months.
  4. A fixed term contract for the regular supply, by way of introduction, of daily or weekly newspapers and magazines (trial subscriptions or introductory subscriptions) will not be automatically prolonged and will automatically terminate at the end of the trial period or introductory period.

Duration:

  1. If the fixed-term of a contract exceeds one year, then after one year the consumer has at all times a right to terminate, with a period of notice that does not exceed one month, unless reasonableness and fairness dictate that premature termination of the contract would be unacceptable.

 

Article 15 - Payment

  1. As far as no other date is stipulated in the contract or supplementary conditions, sums payable by the consumer should be paid within 14 days after commencement of the withdrawal period, or in the absence of a withdrawal period within 14 days after the conclusion of the contract. In the case of a contract to provide a service, this 14-day period starts on the day after the consumer received confirmation of the contract.
  2. When selling products to consumers, the general terms and conditions may never stipulate an advance payment in excess of 50%. Where advance payment is stipulated, the consumer cannot invoke any rights whatsoever in relation to the implementation of the order or service(s) in question before the stipulated advance payment has been made.
  3. The consumer is obliged to report immediately to the trader any inaccuracies in payment data provided or stated.
  4. If a consumer fails to fulfil his payment obligation(s) in good time, after the trader has informed the consumer about the late payment, the consumer is allowed 14 days in which to fulfil the obligation to pay; if payment is not made within this 14-day period, statutory interest will be payable over the sum owed and the trader has the right to charge reasonable extrajudicial costs of collection he has incurred. These costs of collection amount to, at the most: 15% of unpaid sums up to €2,500; 10% over the next €2,500; and 5% over the next €5,000, with a minimum of €40. The trader can make departures from these sums and percentages that are favorable to the consumer.

Article 16 - Complaints procedure

  1. The trader provides for a complaints procedure, that has been given sufficient publicity, and will deal with a complaint in accordance with this complaints procedure.
  2. A consumer who has discovered shortcomings in the implementation of a contract must submit any complaints to the trader without delay, in full and with clear descriptions.
  3. A reply to complaints submitted to the trader will be provided within a period of 14 days, calculated from the date of receipt. If it is anticipated that a complaint will require a longer processing time, then the trader will reply within 14 days, confirming receipt and indicating when the consumer can expect a more elaborate reply.
  4. The consumer should give the trader a time period of at least 4 weeks to solve the complaint in joint consultation. After this period of time, the complaint  becomes a dispute that is subject to the disputes settlement scheme.

Article 17 - Disputes

  1. Contracts entered into between a trader and a consumer and which are subject to these general terms and conditions are subject only to Dutch law.
Algemeen

Als u iets wilt bestellen is het nu eenmaal nodig uw persoonlijke gegevens achter te laten. Omdat wij ons goed voor kunnen stellen dat u graag wilt weten waarom wij uw persoonlijke gegevens nodig hebben en wat wij er vervolgens mee doen, vertellen wij u dat graag. Wanneer u na het lezen van deze pagina nog vragen heeft, neemt u dan contact op met onze klantenservice.

 

Veilig

Wij bewaren alle gegevens die u bij ons achter laat heel veilig achter slot en grendel. Hiervoor maken wij gebruik van de “Secure Socket Layer” (SSL). Wie niets met uw gegevens te maken heeft, kan er simpelweg niet bij. Er kunnen redenen zijn waarom wij uw gegevens aan een derde partij geven. Hieronder kunt u lezen waarom en wanneer we dat doen. Op het moment dat uw gegevens verstrekt worden aan een derde partij dan eisen wij dat die net zo zorgvuldig met uw gegevens omgaat als wij en ze alleen gebruikt voor het doel waarvoor hij ze heeft gekregen. Op het moment dat u hier twijfels bij heeft of het gevoel dat dit niet gebeurt kunt u contact opnemen met onze klantenservice.

 

Uw persoonlijke gegevens
Om u een zo persoonlijk mogelijke winkelervaring te bieden maken wij gebruik van uw gegevens. Wat u ziet op TISENTO-Milano.com passen wij aan op uw interesses. Hiervoor kunnen wij bijvoorbeeld gebruik maken van gegevens van eerdere bestellingen, uw IP-adres en cookies.

Voor welke doeleinden worden mijn gegevens gebruikt?
Verschillende van uw gegevens kunnen worden gebruikt, de gegevens waarnaar wij u gevraagd hebben, maar ook de gegevens die wij verzameld hebben bij bijvoorbeeld een bezoek aan onze website. Deze gegevens gebruiken wij voor bijvoorbeeld:

Het leveren van uw bestelling
Voor uw bestelling hebben wij uw naam, e-mailadres, adres(sen), betaalgegevens en soms ook uw telefoonnummer nodig. Daarmee kunnen wij uw bestelling bezorgen en u op de hoogte houden over uw bestelling. We geven uw gegevens ook aan anderen als dat nodig is voor een bestelling, bijvoorbeeld aan bezorgdiensten.

Uw account
In uw account op TISENTO-Milano.com slaan we onder andere de volgende informatie op: uw naam, adres(sen), telefoonnummer, e-mailadres, aflever- en betaalgegevens. Hierdoor hoeft u niet iedere keer de gegevens in te voeren. Gegevens over eerdere bestellingen worden ook bewaard.

Klantenservice

Onze klantenservice kunt u per mail en telefoon bereiken. Om u snel van dienst te kunnen zijn maken wij gebruik van uw gegevens en maken we aantekeningen die wij bewaren. Zodoende is deze informatie bij ons bekend als u ons nog eens belt. Gegevens over het telefoongesprek kunnen geregistreerd worden. Deze gegevens kunnen ons helpen met het verbeteren van onze diensten. Soms kan het geval zijn dat we een derde partij moeten gebruiken om een antwoord te kunnen geven op uw vragen. In dat geval kan die daarvoor uw gegevens gebruiken.

Nieuwsbrieven

U kunt op de hoogte blijven van onze aanbiedingen en ons nieuws door u aan te melden voor onze nieuwsbrief. Hiervoor gebruiken wij uw naam en e-mailadres. Wanneer u geen nieuwsbrieven meer wilt ontvangen kunt u zich hier afmelden.

Persoonlijk winkelen
In de TI SENTO-Milano webstore zijn veel artikelen beschikbaar, in deze artikelen willen wij u graag op weg helpen het artikel of de artikelen te vinden die u graag wilt kopen. Dit kunnen wij doen door u bijvoorbeeld te wijzen op artikelen die voor u interessant kunnen zijn. Hiervoor kunnen wij uw eerdere bezoeken aan de website gebruiken. Wij kijken dan naar cookies en uw IP-adres, maar ook het sieraad dat u eerder al heeft gekocht. Het sieraad dat u al eerder heeft gekocht, geven we dan bijvoorbeeld niet als tip. In ons cookiebeleid kunt u meer lezen over cookies en hoe deze uitgezet kunnen worden als u dat wilt.

Verbetering van onze winkel en service

Omdat wij voortdurend bezig zijn met het verbeteren van onze dienstverlening, kunnen wij mogelijk uw gegevens gebruiken om u zelf te vragen of u mee wilt doen aan een vrijblijvend klant- of marktonderzoek. Dat onderzoek kan soms door derden voor ons uitgevoerd worden. In dat geval kunnen wij uw e-mailadres dan verstrekken aan de derde partij. Van deze derde partij eisen wij natuurlijk wel dat zij zich ook aan onze privacy regels houden. Eén van die eisen is bijvoorbeeld dat uw e-mailadres verwijderd moet worden nadat het onderzoek is afgerond.

Fraude

Zowel voor u als voor ons is het zeer vervelend als er sprake is van fraude. Het kan zo zijn dat wij u gegevens gebruiken om fraude te onderzoeken, te voorkomen en tegen te gaan. Alleen in het uiterste geval dat het nodig is, geven wij klantgegevens aan de overheid.

Social media
Bij het gebruik van social media kunt u aangeven dat u bepaalde posts of pagina’s leuk vindt. Wanneer u dit aangeeft dan verschijnt dat bericht op uw social media account. TISENTO-Milano.com krijgt geen toegang tot uw social media account, maar artikelen die u leuk of nuttig vindt kunt u wel met vrienden delen. Stelt u via social media een vraag aan ons en zien we de vraag voorbij komen, dan bewaren we dat bericht en uw accountnaam zodat wij op uw bericht kunnen reageren.

 

Wat doen we niet met uw gegevens?
TISENTO-Milano.com zal nooit uw gegevens verkopen aan derden. Ook gebruiken wij uw gegevens nooit om andere prijzen aan te bieden dan andere bezoekers. Al onze bezoekers zien dezelfde prijzen voor onze artikelen.

Kloppen uw gegevens niet of heeft u andere vragen?
Neemt u alstublieft contact op met onze klantenservice op het moment dat er iets niet juist is of als u iets wilt vragen.

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What are cookies?

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Cookies and other technologies are used in almost all websites. Their use can ensure that you do not repeatedly receive or have to enter the same information every visit.By using cookies, we can ensure that your shopping cart is not empty directly upon leaving the site; it is kept for you. We can use cookies to improve the website by measuring how the website is used.

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What kind of cookies exist and what are they used for?

 

There are cookies that are functional or necessary. These cookies help the website of TISENTO-Milano.com to function properly. For example they are used for giving a message when there is a pending order, so you do not lose your products in the shopping cart. Your browser settings are stored, so you can view our online store optimally on your screen. You have the option to save your login information so you do not have to re-enter it each time. The online store is evenly tasked, whereby it remains functional and accessible. It is possible to detect misuse or potential problems on our website, by, for example, to register a number of consecutive failed login attempts.

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The IP address, which is made anonymously.

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If you used the functionalities of the website. For example, viewing the video, placing an order etc.

Which pages you visit on our website.

 

 

 

 

 

 

 

Socialmediacookies are features of socialmediawebsites. This includes a YouTube video here or a liking for Facebook. When you click a socialmediabutton on our website, a socialmediacookie will be stored. The socialmediaparty can recognize your IP address at the time that you want to share a part of our online store. For the cookies that the socialmediawebsites places and the data that they collect, we refer to the statements made by these parties on their own websites. We recommend to read the privacy and cookie statements of Facebook, Youtube, Twitter, Pinterest and Instagram on a regular basis.

 

 

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Delete cookies

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Go to Tools Options > > Privacy. Click on your clear recent history. Under Details, you can indicate what exactly you want to erase. In any case, Cookies. You can also specify how old the cookies. Choose here on ' everything '

 

Delete cookies in Chrome
Click on the icon with 3 lines right at the top. Click Tools > clear browsing data. Take care that ' Cookies and other site and plug-in data delete ' checked. You can also specify how old the cookies. Choose here on ' everything '.

 

 

Closing remarks
We will customize our statements when the rules around cookies or our website.

This cookie policy was last updated on October 04, 2016.

Complaints

If you have an complaint about our products or service, we strive to solve this a soon as possible. We would advise you to contact our Customer Service, either by telephone or e-mail.

As soon as we receive your complaint, we will send you a confirmation. We will respond to you within 5 work days, either by telephone or e-mail.

If you believe your complaint was not handled properly, you may contact the Arbitration Board.

As of 15 February 2016 EU consumers are able to register complaints via the ODR platform of the European Commission. This ODR platform is available on  http://ec.europa.eu/odr

If your complaint is not yet being handled elsewhere, you are free to file a complaint via the platform of the EU.

Return address

All returns may be sent to:

TSM webstore
Antwoordnummer 39331
1091 WC  AMSTERDAM

Please enclose the return form when returning a product. Address is also mentioned on this form.           


Complaints

If you have an complaint about our products or service, we strive to solve this a soon as possible. We would advise you to contact our Customer Service, either by telephone or e-mail.

As soon as we receive your complaint, we will send you a confirmation. We will respond to you within 5 work days, either by telephone or e-mail.

If you believe your complaint was not handled properly, you may contact the Arbitration Board.

As of 15 February 2016 EU consumers are able to register complaints via the ODR platform of the European Commission. This ODR platform is available on  http://ec.europa.eu/odr

If your complaint is not yet being handled elsewhere, you are free to file a complaint via the platform of the EU.


Company information


TI SENTO - Milano B.V

Lemelerbergweg 54(geen bezoekadres)

1101 AM Amsterdam

Telefoonnummer: 020 – 342 80 55

E-mailadres: store@tisento-milano.com

KvK-nummer: 69047715

Btw-identificatienummer: NL857705039B01


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