• 30 day return policy
  • Free delivery
  • Luxury box
  • Free returns

Privacy Policy

If you wish to place an order, it is necessary for you to leave your personal information. We can imagine that you would like to know why we ask for your personal information and what we do with it. If you have any questions after reading this page, please contact our customerservice department.

Safety of your personal information
All information you leave with us will be kept very safely. To ensure the safety of your personal information the Secure Socket Layer (SSL) is used. Your  information is not accessible to outsiders.  A third party may need your information for several reasons.

Reasons are set out below.

In the case that your information is shared with a third party, similar safety precautions are met. Your personal information may only be used for the purpose for which it was received. If you have doubts or feel that this is not handled appropriately, please let us know via our customerservice


To make your shopping experience as personal as possible we use your information. What you see on may be customized to your interests. For example, we use data from previous orders, your IP address and cookies. In our Cookie Policy you can read more about cookies.

What we do with your data?
Your data can be used for different purposes. The data that we use can be the information that you provide, but also the information that we collect when you visit our website.

The data we use are for example:

  • Delivery of your order
    For delivery of your order we need your name, e-mail address, delivery address, payment information and phone number. This allows us to deliver your order and keep you informed about the delivery of the package. When needed we will provide your information to others, the delivery service for example.
  • Your account
    Your personal information on your account will be saved: your name, address(es), phone number, e-mail address, shipping and payment information. Convenient, because you won't have to enter this information each time you log in. We will also save information about your previous orders.
  • Customer service
    You can reach our customer service by e-mail or phone. To serve you in a fast and most helpful way, we use your personal information and make annotations that we log. They may be useful if you call us again. These data will also help to analyse and improve our services. In the case we work together with  third party, such as a delivery service, we might provide your information to enable the third party to answer your questions correctly.
  • Newsletters
    If you would like to follow us you can subscribe to our newsletter. You  will stay informed about our offers and promotions. For receiving the newsletter we only need your e-mail address. If you no longer  wish to receive newsletters from TI SENTO – Milano, you can unsubscribe here.
  • Personal shopping
    The TI SENTO – Milano Webstore  offers a wide selection of items  We are glad to help you in any way we can for you to find the piece of jewellery you are looking for. To show you the jewellery pieces that we think you might be looking for, we use the information about your  previous visits to our website. We use cookies and your IP address, but also information about what you previously ordered with us. This information  determines  what we do not need to recommend since you have just bought the item. Read our cookie policy to learn about cookies and how you can turn them off if you wish to.
  • Improve our store and service
    We are always working to improve our services, To improve our services we might use your information to ask you to join an informal customer or market research. In some cases these researches will be done by a third party. If there is a third party that will be doing research for us we will provide them your e-mail address. We demand the information to be handled with care as we would do. All e-mail addresses will be deleted at the end of the research.
  • Fraud
    Your personal information may be used to prevent or investigate fraud. Only in extreme cases will your information be shared with the government.
  • Social media
    When using social media you can specify that you like certain posts or pages. When you “like” a message or post, it will appear on your social media account. cannot access your social media account, but you will be able to show and share posts that you find fun and useful with friends and family. When you use social media for asking questions, we save that message and your account name so that we can respond to your message.

No use of data will never sell your personal data to others. We also never use your personal information to offer different prices than other visitors of our website.

Is your personal information incorrect or do you have any other questions?
Is your account information incorrect or do you have any other questions and/or remarks? Please do not hesitate to contact our customerservice.

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