Dear Carlota,
Thank you very much for placing your order and your review.
We are extremely sorry to read that you did not receive your order. This is obviously not the service we want to provide.
Unfortunately your package was lost, we have refunded the purchase amount and you can expect it on your account within a few working days.
If you have any questions, please send an e-mail to wecare@tisento-milano.com.
Apologies for the inconvenience and have a nice day!
Kind regards,
Team TI SENTO