30 days no questions asked return policy. Let us make it right for you.

Read below for details. 

Returning an order

Do I have a right to return my product?
We have a 30 days no questions asked return policy. If you wish to return your order, you may return the product in original state and packing. Returns that are incomplete or without packaging will unfortunately not be accepted. It is therefore important for you to check your return before sending.

How do I return an item?
If you would like to return an item, you can send it back and enclose a completed Return Shipping Form.

A copy of this form is enclosed with your delivery. Alternatively, you can download the Return Shipping Form here.

Where can I take my return shipment?
For returns from the Netherlands: You can deliver the parcel containing the item you would like to return to any PostNL service point for free. On returning the parcel, you will receive a dispatch confirmation containing a Track & Trace code you can use to track the shipment. You should keep this code until you have received a message from us confirming receipt of your return shipment.

For returns outside of the Netherlands: You can bring your parcel to any post office that ships internationally. You are responsible for paying for the return shipment. Please note that the shipping costs of returns outside of the Netherlands are not covered by TI SENTO – Milano.

How quickly will I be refunded after returning an item?
We will send you a confirmation of receipt as soon as we have received your return shipment. The amount will be refunded to you within 3 working days following receipt of the return shipment. If you paid by credit card, the amount will be refunded to you within 5 working days.

Terms & conditions for returning items

What are the terms and conditions for returning items?

You can return any items you have ordered from TiSento-Milano.com within 30 days. We have a 30 days no questions asked return policy.

If the item is damaged, you may find answers to your questions in the Warranty section of this website.

Return shipments are at the buyer’s risk, which means that TiSento-Milano.com is not liable for any damaged or lost items. We therefore recommend that, when you deliver your return shipment, you always request a Track & Trace code and keep this in any case until you have received confirmation from us that we have received your return shipment.

Terms and Conditions
Any orders you place on the TiSento-Milano.com website are subject to a 30-day trial period from the time the order is delivered. If you would like to return the item to TiSento-Milano.com within this trial period, you must return it in the original packaging, including the TI SENTO-Milano label. In order to ensure that the return shipping process is completed smoothly, correctly and efficiently, we would like to ask you to enclose the details of the order, so that we have access to all the details we require.

Status of returned order

If you have returned an item from the Netherlands, you can track the parcel through PostNL’s Track & Trace service. We will send you a confirmation email as soon as we have received the parcel. Please note that it may take up to 5 days to process the return shipment. If you have not yet received a confirmation from us that we have received your parcel 5 days after you returned the item, please contact our Customer Service department.

For returns coming from outside of the Netherlands, it may take between 5-10 days to process your return shipment. If you have not yet received a confirmation from us that we have received your parcel 10 days after you returned the item, please contact our Customer Service department.

Still have questions? Please contact our Customer Service team. 
They will be happy to help you.

Phone: +31 (0)88-1342888 or email customerservice@tisento-milano.com