Every purchase is gift-wrapped with infinite love and care before leaving our Atelier.

Read below for details


Placing an order

How do I place an order?
Once you have selected an item you would like to order, you can add it to your shopping cart. If you would like to continue browsing, you can do so without any problem. The item you have selected will remain in your shopping cart. If you don’t want to continue browsing but would prefer to place your order right away, click '’Check out’ and log into your account.. If you do not yet have an account, you can create one now with "Save this informatie for next time". Alternatively, you can choose to place your order as a guest (i.e. without creating an account).

Checking your order
You will be asked to provide your details and the address to which you would like your order to be delivered. You can indicate whether the delivery address is the same as or different from the billing address.Click on 'Continue to payment method'.

Payment and order completion
Select a payment method. You can pay with iDEAL (Dutch bank accounts only), credit card, PayPal or the TI SENTO - Milano giftcard. Click on ‘Complete order’ to complete your order. You will pay directly using your bank’s secure online environment.

I would like to have something sent as a gift.
If you would like to surprise someone with a beautiful gift, you can provide an alternative delivery address when placing your order. If you choose to send a gift, the price of the item will not be listed on the packing slip. All items will be sent in our luxury TI SENTO-Milano jewellery packaging.

Terms of delivery

When will I receive my order?
You will receive a confirmation email as soon as we have received your order. We will immediately start processing your order and preparing it for dispatch. As soon as your order has been processed and is ready to be shipped, you will receive an email from us containing a dispatch confirmation.

For orders placed in the Netherlands
All orders placed before 15:00 in the Netherlands can be worn (or given to someone!) tomorrow.

For orders placed in Europe (outside of the Netherlands)
For all orders placed within Europe (outside of the Netherlands), you can expect to receive your new TI SENTO – Milano jewellery between 2 to 5 business days.

Rest of World
For all orders placed outside of Europe, you can expect to receive your new TI SENTO – Milano jewellery between 3 to 8 business days.

Custom fees
If you are placing an order with us from outside of the European Union, you may be responsible to pay inbound duties and taxes, which your local customs authority deems appropriate. Each country determines the assessment of duties and taxes differently. TI SENTO – Milano does not pay for these fees.

Free Shipment terms

Free shipping for all purchases to the following countries: The Netherlands, BelgiumLuxembourg, Germany, Italy, Portugal, France and Ireland. 

Free shipping to the “rest of the world” for orders above € 100. We charge a € 15 flat rate delivery fee for orders under € 100.

Delivery

If you were unavailable when the parcel was delivered
If you were away when your postman attempted to deliver your parcel, you will receive an ‘absent’ code from your postman which you can use to select a new delivery time on the PostNL site. This new delivery time can be scheduled up to 6 days in advance.

Can I have my order delivered to an alternative address?
Yes, we do provide this option. You can add an alternative delivery address when checking the details.

Can I have an order delivered to a PO Box?
Yes, you can have a PO Box added as a delivery address. You will receive a notice in your letterbox informing you that a parcel is ready for collection from the post office. You can collect this parcel on presentation of photo ID.

I have received a parcel which I did not order myself. What should I do?
If you have received a parcel which you cannot place, this means someone may have sent you a gift. Be sure to check the name and address printed on the parcel. If the parcel was delivered to you accidentally, please return it free of charge to the following address:

TSM Store
Antwoordnummer 39331
NL-1090 WC Amsterdam, the Netherlands

(Please write the specification Retour met toestemming klantenservice /’Item returned with permission from Customer Service’ on the receipt).

I was unable to find my order using the Track & Trace code I received.
You can use PostNL’s Track & Trace service to track the status of your parcel. If you receive the error message Er zijn geen meldingen aangetroffen voor deze combinatie (‘We were unable to find this code in our system’), this may mean PostNL has not yet processed the Track & Trace information. In this case, you can check the status of your parcel the next working day.

If you have still not received your order two working days after it was dispatched and you continue to see this message, please contact our Customer Service department. Our agents will be happy to assist you!

Changing an order

Can I change a previously placed order?
While you can no longer change any orders you have already placed, you can cancel your order and place a new order. Please contact our Customer Service department for more information. Our agents will be happy to assist you!  

Cancelling an order

Can I cancel an order?
It is possible to cancel an order you have already placed as long as it has not yet been dispatched. Please contact our Customer Service department for more information. After you have received an email from us containing a confirmation of dispatch, it is no longer possible to cancel the order. 

How quickly will I be refunded after I have cancelled an order?
The 3-day refund period applies as soon as we have processed your cancellation request.

If you paid for the order by credit card, the amount which was previously charged to your card will be cancelled.

Why has my order been cancelled?
There are various reasons an item or order may be cancelled.

For example, the item may turn out to be unavailable or the address details could be incorrect, unclear or incomplete.

We will contact you to inform you of the reason for the cancellation. If an order has been cancelled, the amount you paid will be refunded within 3 working days.

My order has been cancelled. Will I receive a new order?
As soon as the order has been cancelled, no new order will be dispatched. Once the item in question is in stock again, you can re-place your order.

I am unable to cancel my order.
Once your order has been processed, it can no longer be cancelled. If you receive an email containing a confirmation of dispatch, this means your parcel is on the way. 

I received my order even though I had cancelled it.
You may receive your order even after cancelling it. This is because, at the time you cancelled your order, it was already too far along in the shipping process for us to be able to cancel it. Please contact our Customer Service department. Our agents will be happy to assist you!

Still have questions? Please contact our Customer Service team.
They will be happy to help you.

Phone: +31 (0)88-1342888 or email customerservice@tisento-milano.com