Every jewel leaves our Atelier as a gift, wrapped with endless love and attention.
Free shipping applies to orders to the countries listed below:
Country |
Shipping time (working days)
|
Carrier |
Netherlands |
1 |
Post NL* or Trunkrs*
|
Belgium |
2 |
Post NL International |
Germany |
3 |
Post NL International |
France |
3 - 4 |
Post NL International |
Luxembourg |
3 |
Post NL International |
Austria |
5 |
Post NL International |
United Kingdom |
4 - 7 |
Post NL International |
Ireland |
5-9 |
Deutsche Post |
Italy (excluding San Marino and Vatican City) |
4-7 |
Post NL International |
Portugal |
4-6 |
Post NL International |
Spain (incl. Balearic Islands, excl. Canary Islands) |
4-6 |
Post NL International |
Czech Republic |
4-6 |
Post NL International |
*This is an approximate estimate and is not guaranteed.
* Ordered on a weekday before 15:00 (3pm), delivered the following day by PostNL delivery option. Ordered Monday to Thursday before 23:59 (11.59pm), delivered the next day by Trunkrs delivery option (evening delivery).
Are you placing an order under 100 euros? Then, you will be charged 15 euros for shipping costs.
This applies to the countries listed below:
Country |
Shipping time (working days)
|
Carrier |
Finland |
5-6 |
Post NL International |
Denmark |
3-4 |
Post NL International |
Estonia |
5-6 |
Post NL International |
Greece |
5-8 Current delay: 7 days |
Post NL International |
Hungary |
4-6 |
Post NL International |
Latvia |
5-6 |
Post NL International |
Poland |
4-6 |
Post NL International |
Romania |
5-6 |
Post NL International |
Bulgaria |
5-6 |
Post NL International |
Slovenia |
4-6 |
Post NL International |
Slovakia |
4-6 |
Post NL International |
Croatia |
6-9 |
Post NL International |
Cyprus |
5-8 |
Post NL International |
Sweden |
3-5 |
Post NL International |
Norway |
5-8 |
Post NL International |
*This is an approximate estimate and is not guaranteed.
Would you like to have your order shipped outside the EU? For orders under 100 euros, the standard shipping cost is 15 euros. For all orders above 100 euros, there will be no shipping costs involved.
This applies to the countries listed below:
Country |
Shipping time (working days) |
Carrier |
Aruba |
5-9 |
Post NL International |
Australia |
7-12 |
Post NL International |
Bonaire, Saint Eustatius and Saba |
5-9 |
Post NL International |
Brazil |
7-16 |
Post NL International |
Canada |
6-12 |
Post NL International |
China |
6-16 |
Post NL International |
Curaçao |
5-9 |
Post NL International |
Hong Kong |
6-8 |
Post NL International |
India |
7-11 |
Post NL International |
Indonesia |
7-11 |
Post NL International |
Israel |
5-7 |
Post NL International |
Japan |
5-8 |
Post NL International |
Kosovo |
8-10 |
Post NL International |
New Zealand |
7-10 |
Post NL International |
Turkey |
6-13 |
Post NL International |
Philippines |
9-16 |
Post NL International |
Russia |
Sorry, it is currently not possible to ship orders here |
Post NL International |
Singapore |
5-7 |
Post NL International |
South Africa |
9-11 |
Post NL International |
Korea (South) |
9-16 |
Post NL International |
Switzerland |
4-6 |
Post NL International |
Taiwan |
7-10 |
Post NL International |
Thailand |
7-10 |
Post NL International |
Ukraine |
Sorry, it is currently not possible to ship orders here |
Post NL International |
United States |
5-8 |
Post NL International |
Vietnam |
9-16 |
Post NL International |
*This is an approximate estimate and is not guaranteed.
Tracking information
When your order has been dispatched from the atelier, you will receive an e-mail confirmation containing the Track & Trace code as soon as the parcel has been scanned by PostNL (International), Deutshe Post or Trunkrs (if you have the order delivered in the Netherlands).
This code allows you to track the parcel via the Track & Trace system of PostNL (International), Deutsche Post or Trunkrs (if you have the order delivered in the Netherlands).
I was unable to find my order using the Track & Trace code I receivedIf you wish to follow the status of the shipment of your parcel, you can do so via the Track & Trace link you received. The link can be found in your received shipping confirmation. If you receive the message "No shipments found for this combination", it may be that the delivery service has not yet processed your package at the depot. In this case, you can check the status of your parcel's shipment the next working day.
If you have still not received your order two working days after it was dispatched and you continue to see this message, please contact our Customer Service team. They will be happy to assist you!
Customs fees
If you place an order with TI SENTO - Milano from outside the European Union, you may be responsible for paying inbound import duties and taxes deemed appropriate by the local customs authority. Each country determines the assessment of duties and taxes differently.
Please note that TI SENTO - Milano will not pay and/or reimburse these charges.