Every purchase is gift-wrapped with infinite love and care before leaving our atelier.

Read below for details


Placing an order

 
How can I place an order?

After you have selected a product you wish to order, you can then add the product to your shopping cart. If you want to continue shopping, this is of course possible. The product you selected will remain in your shopping cart. If you do not want to continue shopping, but prefer to place your order immediately, then click on the button ''Order'' and you will be given the opportunity to log into your account.

If you do not yet have a TI SENTO - Milano account, you now have the opportunity to create one.
So that with future orders your shipping information will be saved and you can complete the order faster. If you do not want to create an account, you can complete the order without creating an account.

Checking your order
Before proceeding to the next step, we advise you to check the overview of the selected products in your order.

Is your order correct? Then you can proceed to the next step.

You will now be asked to enter your personal details and the address where you want your order to be delivered. You can indicate whether the delivery address is the same or different from the billing address. Then click on 'Continue to payment'. 

Payment and order completion
Please then select a payment method.
You can pay with the following payment methods:

  • iDEAL (only Dutch banking accounts)
  • Creditcard (American Express, Matercard en Visa)
  • PayPal
  • VVV gift card
  • Apple Pay
  • Digital TI SENTO - Milano gift card. 

Then click on 'Complete order' to finalise your order. You pay directly through the secure online environment of your bank.

Is your order a gift?
If you would like to surprise a loved one with a beautiful gift from TI SENTO - Milano, you can specify an alternative delivery address when placing your order. The prices of the ordered products are not mentioned on the enclosed packing list. All jewellery are shipped in the luxury TI SENTO - Milano jewellery packaging.

If you wish to order a sale jewellery item, you will be given the option of adding the luxury jewellery packaging to your order separately in the shopping basket.
Sale items are shipped in a standard mailbox box (except orders placed during ELLE Smart Shopping Day).

Terms of delivery

 
You will receive a confirmation e-mail as soon as we have received your placed order. We will immediately start processing your order and preparing it for dispatch. As soon as your order has been processed and is ready to be shipped, you will receive an e-mail from us containing a dispatch confirmation.

For orders placed within the Netherlands*
All orders placed within the Netherlands before 15:00 can be worn (or given to someone!) tomorrow.

For orders placed in Europe (outside of the Netherlands)*
For all orders placed within Europe (outside of the Netherlands), you can expect to receive your new TI SENTO – Milano jewellery between 2 to 5 business days.

Rest of the World*
For all orders placed outside of Europe, you can expect to receive your new TI SENTO – Milano jewellery between 3 to 8 business days.

Please note: Due to EU sanctions against Russia, TI SENTO - Milano is currently not able to deliver parcels to Russia. 

Unfortunately, it is currently not possible for TI SENTO - Milano to deliver parcels to Ukraine.

*Due to COVID-19, our transport operators are experiencing a greater workload. For this reason, the shipment of your order might be delayed. We apologise for the inconvenience this may cause and thank you for your understanding.

Custom fees
If you are placing an order with us from outside of the European Union, you may be responsible to pay inbound duties and taxes, which your local customs authority deems appropriate. Each country determines the assessment of duties and taxes differently. TI SENTO – Milano does not pay for these fees.

Free Shipment terms

 
Free shipping for all purchases to the following countries: The Netherlands, BelgiumLuxembourg, Germany, Italy, Portugal, France and Ireland. 

Free shipping to the “rest of the world” for orders above € 100.
We charge a € 15 flat rate delivery fee for orders under € 100.

Please note: Due to EU sanctions against Russia, TI SENTO - Milano is currently not able to deliver parcels to Russia.

Unfortunately, it is currently not possible for TI SENTO - Milano to deliver parcels to Ukraine.

Delivery


How can I trace my order?

When your order is shipped from the atelier, you will receive an e-mail confirmation with the Track & Trace code as soon as the package has been scanned by the delivery service. With this code you can follow the package via the Track & Trace system of the delivery service.

If you were not home when the parcel was delivered
If you were not at home when your carrier tried to deliver your parcel, no problem! Then the carrier will come back to you the next day. This is indicated on the card that you have received from the carrier in your mailbox. You can also find the status of your package by clicking on your Track & Trace code in the received shipping confirmation.

Can I have my order delivered to an alternative address?
Yes, we provice this option. You can add an alternative delivery address in the shipping method step. 

Please note: Due to EU sanctions against Russia, TI SENTO - Milano is currently not able to deliver parcels to Russia.

Unfortunately, it is currently not possible for TI SENTO - Milano to deliver parcels to Ukraine.

I have received a parcel which I did not order myself. What should I do?
If you have received a parcel which you cannot place, this means someone may have sent you a gift. Be sure to check the name and address printed on the parcel.

If the parcel was delivered to you by accident, please return it free of charge (within the Netherlands) to the following address:

TSM STORE
Antwoordnummer 39331
1090 WC Amsterdam
The Netherlands

If you are sending the package from outside the Netherlands, please use the address below:

TSM STORE
Lemelerbergweg 42
1101 AM Amsterdam
The Netherlands

I was unable to find my order using the Track & Trace code I received
If you wish to follow the status of the shipment of your parcel, you can do so via the Track & Trace link you received. The link can be found in your received shipping confirmation. If you receive the message "No shipments found for this combination", it may be that the delivery service has not yet processed your package at the depot. In this case, you can check the status of your parcel's shipment the next working day.

If you have still not received your order two working days after it was dispatched and you continue to see this message, please contact our Customer Service team. They will be happy to assist you!

Still have questions? Please contact our Customer Service team.
They will be happy to help you!

Phone: +31 (0)88-1342888 or send an e-mail: wecare@tisento-milano.com