How can I place an order?
After you have selected a product you wish to order, you can then add the product to your shopping cart. If you want to continue shopping, this is of course possible. The product you selected will remain in your shopping cart. If you do not want to continue shopping, but prefer to place your order immediately, then click on the button ''Order'' and you will be given the opportunity to log into your account.
If you do not yet have a TI SENTO - Milano account, you now have the opportunity to create one.
So that with future orders your shipping information will be saved and you can complete the order faster. If you do not want to create an account, you can complete the order without creating an account.
Checking your order
Before proceeding to the next step, we advise you to check the overview of the selected products in your order.
Is your order correct? Then you can proceed to the next step.
You will now be asked to enter your personal details and the address where you want your order to be delivered. You can indicate whether the delivery address is the same or different from the billing address. Then click on 'Continue to payment'.
Payment and order completion
Please then select a payment method.
You can pay with the following payment methods:
Then click on 'Complete order' to finalise your order. You pay directly through the secure online environment of your bank.
Is your order a gift?
If you would like to surprise a loved one with a beautiful gift from TI SENTO - Milano, you can specify an alternative delivery address when placing your order. The prices of the ordered products are not mentioned on the enclosed packing list. All jewellery are shipped in the luxury TI SENTO - Milano jewellery packaging.
Every jewel leaves our Atelier as a gift, wrapped with endless love and attention.
Free shipping applies to orders to the countries listed below:
| Country |
Shipping time (working days) |
Carrier |
| Netherlands | 1 | Post NL* or Trunkrs* |
| Belgium | 2 | Post NL International |
| Germany | 3 | Post NL International |
| France | 3 - 4 | Post NL International |
| Luxembourg | 3 | Post NL International |
| Austria | 5 | Post NL International |
| United Kingdom | 4 - 7 | Post NL International |
| Ireland | 5-9 | Deutsche Post |
| Italy (excluding San Marino and Vatican City) |
4-7 | Post NL International |
| Portugal | 4-6 | Post NL International |
| Spain (incl. Balearic Islands, excl. Canary Islands) |
4-6 | Post NL International |
| Czech Republic | 4-6 | Post NL International |
*This is an approximate estimate and is not guaranteed.
* Ordered on a weekday before 15:00 (3pm), delivered the following day by PostNL delivery option. Ordered Monday to Thursday before 23:59 (11.59pm), delivered the next day by Trunkrs delivery option (evening delivery).
Are you placing an order under 100 euros? Then, you will be charged 15 euros for shipping costs.
This applies to the countries listed below:
| Country |
Shipping time (working days) |
Carrier |
| Finland | 5-6 | Post NL International |
| Denmark | 3-4 | Post NL International |
| Estonia | 5-6 | Post NL International |
| Greece | 5-8 Current delay: 7 days |
Post NL International |
| Hungary | 4-6 | Post NL International |
| Latvia | 5-6 | Post NL International |
| Poland | 4-6 | Post NL International |
| Romania | 5-6 | Post NL International |
| Bulgaria | 5-6 | Post NL International |
| Slovenia | 4-6 | Post NL International |
| Slovakia | 4-6 | Post NL International |
| Croatia | 6-9 | Post NL International |
| Cyprus | 5-8 | Post NL International |
| Sweden | 3-5 | Post NL International |
| Norway | 5-8 | Post NL International |
*This is an approximate estimate and is not guaranteed.
Would you like to have your order shipped outside the EU? For orders under 100 euros, the standard shipping cost is 15 euros. For all orders above 100 euros, there will be no shipping costs involved.
This applies to the countries listed below:
| Country | Shipping time (working days) |
Carrier |
| Aruba | 5-9 | Post NL International |
| Australia | 7-12 | Post NL International |
| Bonaire, Saint Eustatius and Saba | 5-9 | Post NL International |
| Brazil | 7-16 | Post NL International |
| Canada | 6-12 | Post NL International |
| China | 6-16 | Post NL International |
| Curaçao | 5-9 | Post NL International |
| Hong Kong | 6-8 | Post NL International |
| India | 7-11 | Post NL International |
| Indonesia | 7-11 | Post NL International |
| Israel | 5-7 | Post NL International |
| Japan | 5-8 | Post NL International |
| Kosovo | 8-10 | Post NL International |
| New Zealand | 7-10 | Post NL International |
| Turkey | 6-13 | Post NL International |
| Philippines | 9-16 | Post NL International |
| Russia | Sorry, it is currently not possible to ship orders here | Post NL International |
| Singapore | 5-7 | Post NL International |
| South Africa | 9-11 | Post NL International |
| Korea (South) | 9-16 | Post NL International |
| Switzerland | 4-6 | Post NL International |
| Taiwan | 7-10 | Post NL International |
| Thailand | 7-10 | Post NL International |
| Ukraine | Sorry, it is currently not possible to ship orders here | Post NL International |
| United States | 5-8 | Post NL International |
| Vietnam | 9-16 | Post NL International |
*This is an approximate estimate and is not guaranteed.
Tracking information
When your order has been dispatched from the atelier, you will receive an e-mail confirmation containing the Track & Trace code as soon as the parcel has been scanned by PostNL (International), Deutshe Post or Trunkrs (if you have the order delivered in the Netherlands).
This code allows you to track the parcel via the Track & Trace system of PostNL (International), Deutsche Post or Trunkrs (if you have the order delivered in the Netherlands).
I was unable to find my order using the Track & Trace code I received
Customs fees
If you place an order with TI SENTO - Milano from outside the European Union, you may be responsible for paying inbound import duties and taxes deemed appropriate by the local customs authority. Each country determines the assessment of duties and taxes differently.
Please note that TI SENTO - Milano will not pay and/or reimburse these charges.
Can I have my order delivered to an alternative address?
Yes, we provice this option. You can add an alternative delivery address in the shipping method step.
If you were not home when the parcel was delivered
If you were not at home when your carrier tried to deliver your parcel, no problem! Then the carrier will come back to you the next day. You can find the last shipping information via your track & trace code that you received by e-mail.
SALE period
Please note: Our SALE jewellery will be wrapped in a luxurious silk pouch and sent to you in a letterbox package.
Phone: +31 (0)88-1342888 or send an e-mail to: wecare@tisento-milano.com
