Every purchase is gift-wrapped with infinite love and care before leaving our atelier.

Placing an order

 

Please note that in the run up to the festive season shipments may experience delays due to the enormous amount of orders that delivery companies are processing.

Keep an eye on your Track & Trace information for the latest shipment status. We apologise for any possible inconvenience and thank you for your understanding.


How can I place an order?
After you have selected a product you wish to order, you can then add the product to your shopping cart. If you want to continue shopping, this is of course possible. The product you selected will remain in your shopping cart. If you do not want to continue shopping, but prefer to place your order immediately, then click on the button ''Order'' and you will be given the opportunity to log into your account.

If you do not yet have a TI SENTO - Milano account, you now have the opportunity to create one.

So that with future orders your shipping information will be saved and you can complete the order faster. If you do not want to create an account, you can complete the order without creating an account.

Checking your order
Before proceeding to the next step, we advise you to check the overview of the selected products in your order.

Is your order correct? Then you can proceed to the next step.

You will now be asked to enter your personal details and the address where you want your order to be delivered. You can indicate whether the delivery address is the same or different from the billing address. Then click on 'Continue to payment'. 

Payment and order completion
Please then select a payment method.
You can pay with the following payment methods:

  • iDEAL (only Dutch banking accounts)
  • Creditcard (American Express, Matercard en Visa)
  • PayPal
  • VVV gift card
  • Apple Pay
  • Digital TI SENTO - Milano gift card. 

Then click on 'Complete order' to finalise your order. You pay directly through the secure online environment of your bank.

Is your order a gift?
If you would like to surprise a loved one with a beautiful gift from TI SENTO - Milano, you can specify an alternative delivery address when placing your order. The prices of the ordered products are not mentioned on the enclosed packing list. All jewellery are shipped in the luxury TI SENTO - Milano jewellery packaging.

If you wish to order a sale jewellery item, you will be given the option of adding the luxury jewellery packaging to your order separately in the shopping basket.
Sale items are shipped in a standard mailbox box.

Shipping time & costs

 

Every jewel leaves our Atelier as a gift, wrapped with endless love and attention.

Free shipping applies to orders to the countries listed below:

Country Shipping time
(working days)
 Carrier
Netherlands 1 Post NL* or Trunkrs*
Belgium 2 Post NL International
Germany 3 Post NL International
France 3 - 4 Post NL International
Luxembourg 3 Post NL International
Austria 5 Post NL International
United Kingdom 3 - 4 Post NL International
Ireland 4-6 Deutsche Post
Italy
(excluding San Marino and Vatican City)
4-7 Post NL International
Portugal 4-6 Post NL International
Spain
(incl. Balearic Islands, excl. Canary Islands)
4-6 Post NL International
Czech Republic 4-6 Post NL International

*This is an approximate estimate and is not guaranteed. 

* Ordered on a weekday before 15:00 (3pm), delivered the following day by PostNL delivery option. Ordered Monday to Thursday before 23:59 (11.59pm), delivered the next day by Trunkrs delivery option (evening delivery).

Are you placing an order under 100 euros? Then, you will be charged 15 euros for shipping costs.

This applies to the countries listed below:

Country  Shipping time
(working days)
Carrier
Finland 5-6 Post NL International
Denmark 3-4 Post NL International
Estonia 5-6 Post NL International
Greece 5-8 Post NL International
Hungary 4-6 Post NL International
Latvia 5-6 Post NL International
Poland 4-6 Post NL International
Romania 5-6 Post NL International
Bulgaria 5-6 Post NL International
Slovenia 4-6 Post NL International
Slovakia 4-6 Post NL International
Croatia 6-9 Post NL International
Cyprus 5-8 Post NL International
Sweden 3-5 Post NL International
Norway 5-8 Post NL International

 *This is an approximate estimate and is not guaranteed. 


Would you like to have your order shipped outside the EU? For orders under 100 euros, the standard shipping cost is 15 euros. For all orders above 100 euros, there will be no shipping costs involved.

This applies to the countries listed below:

Country  Shipping time
(working days)
Carrier
Aruba 5-9 Post NL International
Australia 7-12 Post NL International
Bonaire, Saint Eustatius and Saba 5-9 Post NL International
Brazil 7-16 Post NL International
Canada 6-12 Post NL International
China 6-16 Post NL International
Curaçao 5-9 Post NL International
Hong Kong 6-8 Post NL International
India 7-11 Post NL International
Indonesia 7-11 Post NL International
Israel 5-7 Post NL International
Japan 5-8 Post NL International
Kosovo 8-10 Post NL International
New Zealand 7-10 Post NL International
Turkey 6-13 Post NL International
Philippines 9-16 Post NL International
Russia Sorry, it is currently not possible to ship orders here Post NL International
Singapore 5-7 Post NL International
South Africa 9-11 Post NL International
Korea (South) 9-16 Post NL International
Switzerland 4-6 Post NL International
Taiwan 7-10 Post NL International
Thailand 7-10 Post NL International
Ukraine Sorry, it is currently not possible to ship orders here Post NL International
United States 5-8 Post NL International
Vietnam 9-16 Post NL International

 *This is an approximate estimate and is not guaranteed. 


Tracking information
When your order has been dispatched from the atelier, you will receive an e-mail confirmation containing the Track & Trace code as soon as the parcel has been scanned by PostNL (International), DHL or Trunkrs (if you have the order delivered in the Netherlands).

This code allows you to track the parcel via the Track & Trace system of PostNL (International), DHL or Trunkrs (if you have the order delivered in the Netherlands).

I was unable to find my order using the Track & Trace code I received
If you wish to follow the status of the shipment of your parcel, you can do so via the Track & Trace link you received. The link can be found in your received shipping confirmation. If you receive the message "No shipments found for this combination", it may be that the delivery service has not yet processed your package at the depot. In this case, you can check the status of your parcel's shipment the next working day.

If you have still not received your order two working days after it was dispatched and you continue to see this message, please contact our Customer Service team. They will be happy to assist you!

 

Customs fees
If you place an order with TI SENTO - Milano from outside the European Union, you may be responsible for paying inbound import duties and taxes deemed appropriate by the local customs authority. Each country determines the assessment of duties and taxes differently.

Please note that TI SENTO - Milano will not pay and/or reimburse these charges.

Delivery

Can I have my order delivered to an alternative address?
Yes, we provice this option. You can add an alternative delivery address in the shipping method step. 

If you were not home when the parcel was delivered
If you were not at home when your carrier tried to deliver your parcel, no problem! Then the carrier will come back to you the next day. This is indicated on the card that you have received from the carrier in your mailbox. You can also find the status of your package by clicking on your Track & Trace code in the received shipping confirmation.

SALE period
Notice! During the SALE period our jewels will be packaged in a luxury silk pouch. The package will fit through your mailbox.

Still have questions? Please contact our Customer Service team. 
They will be happy to help you!

Phone: +31 (0)88-1342888 or send an e-mail to: wecare@tisento-milano.com