Dear Ana,
Thank you very much for placing your order and for your review.
How incredibly inconvenient to read that you did not receive your order. This is obviously not the intention and we apologise for this.
I understand from our customer service that there has been contact in the meantime and that an investigation has been started with our carrier. To find out exactly where your parcel is.
You will be kept informed of this from customer service. If you have any further questions or comments, you can always contact us yourself by emailing wecare@tisento-milano.com.
Kind regards,
Team TI SENTO