Dear Bernie,
Many thanks for placing your order and review!
Thank you very much for placing your order and your review!
How inconvenient to read that you did not receive the gift box you ordered. This is obviously not the service we want to provide and for this we sincerely apologise!
On Wednesday 13 September, I can see that customer service has been in contact with you and that we have refunded the costs incurred to you.
Once again our apologies and we hope to welcome you back to the webshop.
Have a nice day!
Kind regards,
Team TI SENTO
![[product_link_hover]](http://www.tisento-milano.com/cdn/shop/products/2980MW_7_b34aa0f5-41dc-4eda-8d86-4432b569b84b_{width}x.jpg?v=1654770642)
![[product_link_hover]](http://www.tisento-milano.com/cdn/shop/products/12253MW_7_ad9bf310-40d9-4ff0-8c11-0cb30af6847b_{width}x.jpg?v=1654770610)
![[product_link_hover]](http://www.tisento-milano.com/cdn/shop/products/3984MW_7_2ca383f4-3150-4663-99e5-b486c3a92880_{width}x.jpg?v=1654770657)
![[product_link_hover]](http://www.tisento-milano.com/cdn/shop/products/7874MW_7_60ad7d4c-872d-4c98-b3b5-fb5d8231b74a_{width}x.jpg?v=1654770421)